Genesys CTI User Forum
Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: sebastien couturier on May 20, 2008, 03:08:12 PM
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Hi
i wonder if someone could help me ???
If I enter exceptions in the calendar items for future dates, even if they are created as a working exception, when I publish a new schedule, it removes the breaks from the agents scheduled
also, if an agent is not normally scheduled on a day where there's a calendar item, it creates a new shift for that agent.
this was not happening before and I'm kind of confused as to why this is happening
should we not create calendar items for future dates?
Any help would be really appreciated
thanks