Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Betsy on January 01, 1970, 12:00:00 AM

Title: library for configuation server
Post by: Betsy on January 01, 1970, 12:00:00 AM

Hello, folks!
One of my colleagues is looking into being able to retrieve person information, agent id, DN, etc from the configuration server. Can it be done using VB and tlibrary?

Title: library for configuation server
Post by: Matthew Harttree on January 01, 1970, 12:00:00 AM

There are ways to do this. There is a seperate API that does transactions to the configserver and is licensed for Genesys PS implmentations only. If you need further assistance check with your Genesys rep.

The Config Server API ocx that is part of the softphone toolkit only allows for reading.


mth

Title: library for configuation server
Post by: Matthew Harttree on January 01, 1970, 12:00:00 AM

mis read your question.

You can read from the ActiveX interface that is included with the toolkit.


--
My views only not Genesys.

Title: library for configuation server
Post by: Victor on January 01, 1970, 12:00:00 AM

Matthew,

(I am really typing a lot today, am I not!!! )
I have looked through Active X Toolkit, and I cannot figure out how to read a person settings and DNs. I noticed that we can access application information, but I would be damned if I knew how to get AgentID, DN, Person, etc... Can you provide me with a simple oneliner?
Thanks,
Vic

Title: library for configuation server
Post by: TM on January 01, 1970, 12:00:00 AM

You cannot do it. You need to access CME database directly in order to retrieve that info.