Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: fernides on May 22, 2008, 04:38:50 PM

Title: SCI Not connected db server
Post by: fernides on May 22, 2008, 04:38:50 PM

Hello

I am new in this forum and my engliis is compretly horrible

I connect to SCI qnd the top in the the window says Not connected to DB Server

And if the db server is connectted icqn see it and ican stop it , but if it is stopped I cqnnot started

Thanks

Title: Re: SCI Not connected db server
Post by: cavagnaro on May 22, 2008, 05:23:42 PM

add the genesys server name to your hosts (c:\windows\system32\drivers\etc\hosts) file and try again. Genesys will try to connect by server name and if can't reach it will fail.

Title: Re: SCI Not connected db server
Post by: fernides on May 22, 2008, 05:52:04 PM

Thanks

I have tried it, but it is not the solution

I think it is something about dbserver_log because in top of the windows allways appears:

SCS[scs_server port-scs] and DBServer[dbserver port_dbserver port]

best regards