Genesys CTI User Forum
Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: ivr_genesys on May 22, 2008, 09:28:13 PM
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<Transfer> tag worked very well yesterday. When I execute today thru Webapplication , it is throwing the following error in PopGateway.
If I remove <Transfer> and continue with other tags I do not see this.
Does any one have any idea ? Is there any settings perhaps missing. We are using GVP7.5 and transfertype is set "TRANSFER THRU CTI"
Please share. Thanks.
Note: I edited the app URL while pasting here.
] 153C PageTransitionMgr.cpp:200 C=3:L=1:U=150 Error fetching Page: http://localhost:9080/mpApp/
[2008/05/22 21:18:46.684] 153C XMLData.cpp:2552 C=12:L=1:U=321:D=E_12_234 Trap Sent:The ErrorString is :XMLPAGE_NOTFOUND : File was not found ErrorURL: http://localhost:9080/myApp/: CCThread:Inbound PortNumber:2
[2008/05/22 21:18:46.716] 153C XMLData.cpp:2552 C=12:L=1:U=321:D=E_12_234 Trap Sent:The ErrorString is :CALL_TRANSFERRED : REASON: IVR Failure and OTHER exception not defined. Error number = 3334. ANI=$ani$ DID=XX702 TollFreeNum=8888 Reseller=GVPOwner Customer=Admin Application=yyy SessionID={730EE931-AAA7-4C0E-A7B0-1CFA215B7F0E} LastError=XMLPAGE_NOTFOUND LastErrorString=File was not found ErrorURL: http://localhost:9080/myapp/: CCThread:Inbound PortNumber:2
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Hi,
our GVP guy is out today (he is having his wisdom teeth pulled) but he should be back on Monday. Can you wait until then?
Vic
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Thank you Vic. Yes it can wait.
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Well, I did see this in your log:
[color=red]LastError=XMLPAGE_NOTFOUND LastErrorString=File was not found [/color]
calling a wrong URL string perhaps?
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I do agree with Vic that requested web page isn't accessible so PopGateway generates an error. Please check that your web application is running and referred page is accessible.
René
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You can simply test it by clicking test on the application creation page and you should get valid web page
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Thanks to all of you. My web is up and running fine. It has absly no issues.
[2008/05/23 16:51:56.596] 1C54 XMLData.cpp:2552 C=12:L=1:U=321:D=E_12_234 Trap Sent:The ErrorString is :CALL_TRANSFERRED : REASON: IVR Failure and OTHER exception not defined. Error number = 3334. ANI=$ani$ DID=XXXX TollFreeNum=8888 Reseller=GVPOwner Customer=Admin Application=ivr SessionID={EF1B4CB9-B7B4-494E-9488-46006404F8EA} LastError=XMLPAGE_NOTFOUND LastErrorString=File was not found ErrorURL: http://localhost:8080/myApp/: CCThread:Inbound PortNumber:2
2008/05/23 16:52:08.517] 16C8 OneStepXfer.cpp:164 C=14:L=1:U=1413 Session ID[{EF1B4CB9-B7B4-494E-9488-46006404F8EA}] : Timeout waiting for Established Event from I-Server. Sending Xfer message anyway.
[2008/05/23 16:52:08.580] 1A98 CallError.cpp:153 C=14:L=1:U=1416 Session ID[{EF1B4CB9-B7B4-494E-9488-46006404F8EA}] : CALLERROR: Failed req = Unknown ErrorCode=INVALID_REQ
[2008/05/23 16:52:08.580] 1A98 CallError.cpp:211 C=14:L=1:U=1402 CallError : Call does not exist. Sessionid = {EF1B4CB9-B7B4-494E-9488-46006404F8EA}
[2008/05/23 17:11:54.010] 166C UDataResp.cpp:263 C=14:L=1:U=1406 UDataResp returned failure with result = 'NoMatch'. sessionid={DE9063B0-EDF8-4167-A919-1456616DEB10}
[2008/05/23 17:12:01.588] 1C38 OneStepXfer.cpp:156 C=14:L=2:U=1413 Session ID[{DE9063B0-EDF8-4167-A919-1456616DEB10}] : Waiting for Established Event from I-Server.
[2008/05/23 17:12:04.588] 1C38 OneStepXfer.cpp:164 C=14:L=1:U=1413 Session ID[{DE9063B0-EDF8-4167-A919-1456616DEB10}] : Timeout waiting for Established Event from I-Server. Sending Xfer message anyway.
[2008/05/23 17:12:04.588] 1F44 OneStepXfer.cpp:156 C=14:L=2:U=1413 Session ID[{DE9063B0-EDF8-4167-A919-1456616DEB10}] : Waiting for Established Event from I-Server.
[2008/05/23 17:12:04.651] 166C CallError.cpp:153 C=14:L=1:U=1416 Session ID[{DE9063B0-EDF8-4167-A919-1456616DEB10}] : CALLERROR: Failed req = Unknown ErrorCode=BLOCKED_REQ
[2008/05/23 17:12:04.651] 166C CallError.cpp:206 C=14:L=1:U=0 CallError : Call not in queued state. Doing nothing.
[2008/05/23 17:12:07.589] 1F44 OneStepXfer.cpp:164 C=14:L=1:U=1413 Session ID[{DE9063B0-EDF8-4167-A919-1456616DEB10}] : Timeout waiting for Established Event from I-Server. Sending Xfer message anyway.
[2008/05/23 17:12:07.589] 15E8 OneStepXfer.cpp:156 C=14:L=2:U=1413 Session ID[{DE9063B0-EDF8-4167-A919-1456616DEB10}] : Waiting for Established Event from I-Server.
[2008/05/23 17:12:07.651] 166C CallError.cpp:153 C=14:L=1:U=1416 Session ID[{DE9063B0-EDF8-4167-A919-1456616DEB10}] : CALLERROR: Failed req = Unknown ErrorCode=BLOCKED_REQ
[2008/05/23 17:12:07.651] 166C CallError.cpp:206 C=14:L=1:U=0 CallError : Call not in queued state. Doing nothing.
[2008/05/23 17:12:10.589] 15E8 OneStepXfer.cpp:164 C=14:L=1:U=1413 Session ID[{DE9063B0-EDF8-4167-A919-1456616DEB10}] : Timeout waiting for Established Event from I-Server. Sending Xfer message anyway.
[2008/05/23 17:12:10.589] 1C38 OneStepXfer.cpp:156 C=14:L=2:U=1413 Session ID[{DE9063B0-EDF8-4167-A919-1456616DEB10}] : Waiting for Established Event from I-Server.
[2008/05/23 17:12:10.651] 166C CallError.cpp:153 C=14:L=1:U=1416 Session ID[{DE9063B0-EDF8-4167-A919-1456616DEB10}] : CALLERROR: Failed req = Unknown ErrorCode=BLOCKED_REQ
[2008/05/23 17:12:10.651] 166C CallError.cpp:206 C=14:L=1:U=0 CallError : Call not in queued state. Doing nothing.
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Can you post your code? The error shown is very explicit on a missing file...
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Hi Cavagnaro
This code worked very well 2days ago and it did transfer. I am not sure what has chaned on the GVP side it is not transferring now. It simply hanging in the air. All I am doing is simple <transfer> to test it out. Appreciate your help.
NOTE: Include is truly including the jsf. When I ran teh jsp it is showing me the complete VXML page.
<%@ include file="util/Header.jsf"%>
<%
/**
* *
*/
%>
<%
logger.debug("Entered into this JSP");
%>
<form id="InitAttachData">
<catch event="connection.disconnect.transfer">
<!-- far-end answered -->
<prompt>
Connection with the callee established: transfer executed
</prompt>
</catch>
<block>
<prompt>You are Welcome
</prompt>
</block>
<transfer name="manualTransfer" dest="12345" bridge="false" />
</form>
<form id="End">
<block>
<exit/>
</block>
</form>
<%
logger.debug("jsp:: Existing the Form");
%>
<%@ include file="util/Footer.jsf"%>
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what reason displayed when you access to jsf page by browser?
Even if the log is seen, causes other than 'VXML file Not Found' are not found.
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What is 12345? A valid destination?
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Hi All
Never mind. After restarting the Tserver, it fixed the problem by itself.Thanks to all of you. Really weired.
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Id say that by some reason that 12345 stopped being monitored.
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I'd think the application which stores the destinations did not register this DN and could not process it... when the Tserver restarted, it might have re-registered all the DNs as it would when it came up- just another thought....hope it made sense....