Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Sylvainsjc on May 26, 2008, 09:09:37 AM

Title: CCPulse - Agent State
Post by: Sylvainsjc on May 26, 2008, 09:09:37 AM

Hello,

I'm would like to know what is this information that appears after the WaitForNextCall State (see the snapshot)

The switch is an Alcatel Oxe and there is a cutomized agent desktop.

I known that for the NotReadyForNextCall state, the information is the reasoncode, but i don't known why there is a value for the WaitForNextCall state[img][/img]

Title: Re: CCPulse - Agent State
Post by: cavagnaro on May 26, 2008, 02:03:01 PM

which statistic is that? What version are you using?

Title: Re: CCPulse - Agent State
Post by: Sylvainsjc on May 26, 2008, 03:09:56 PM

CCPulse version 7.2

The statistiques is this one :

[CurrentAgentState]
Category=CurrentState
MainMask=*
Objects=Agent
Subject=AgentStatus

Title: Re: CCPulse - Agent State
Post by: cavagnaro on May 26, 2008, 03:46:36 PM

Can you post the CCPulse statistic Format and configuration? I have the same and doesn't get those values.

Title: Re: CCPulse - Agent State
Post by: Sylvainsjc on May 26, 2008, 04:25:05 PM

I will have this next wednesday

I can tell you also that this is not systematic - some times the status in correct like your snapshot

Title: Re: CCPulse - Agent State
Post by: cavagnaro on May 26, 2008, 04:26:14 PM

Maybe installing last version of CCPulse?

Title: Re: CCPulse - Agent State
Post by: malhelo on January 30, 2013, 09:26:02 AM

this is the withdrwal type configured in Alcatel PBX in the PG configuration

Title: Re: CCPulse - Agent State
Post by: Sylvainsjc on January 30, 2013, 10:01:44 AM

Yes !!!! 4 years later we got the answer :P

This is indeed the value of withdrawal type (I had the answer in the meantime but thanks)

Title: Re: CCPulse - Agent State
Post by: Fra on January 30, 2013, 12:59:04 PM

just for curiosity's sake, what's a 'withdrawal type' on an Alcatel PBX?

Fra

Title: Re: CCPulse - Agent State
Post by: cavagnaro on January 31, 2013, 01:18:47 AM

On the PBX on the Processing Group you can select types of not ready which are handled by the OXE, no need of CTI. So you can use them and Genesys will recognize them. I however prefer to use only Genesys ones as reporting is much easier and flexible.

Title: Re: CCPulse - Agent State
Post by: Fra on January 31, 2013, 09:40:57 AM

aah, got it, thanks  :)

Fra