Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Abe on May 27, 2008, 05:38:23 PM

Title: Restart WatchDog on IServerClient box Unable to find
Post by: Abe on May 27, 2008, 05:38:23 PM

Genesys in their tech support suggested the following after adding a new attribute
using EMPS tree .

I could not find this RESELLER->CUSTOMER->GQA ?  What am I missing here ? Please help !

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Restart WatchDog on IServerClient box (the one with process <Reseller>-<Customer>-GQA). Check if you now can access the Framework ConnID instead of UUID.

Title: Re: Restart WatchDog on IServerClient box Unable to find
Post by: tschoi on May 27, 2008, 11:01:44 PM

Hi

You should replace <Reseller>-<Customer> with the name of the actual reseller and customer defined in EMPS. Basically they are suggesting that you restart Watchdog on the machine where IServercliet(=GQA) is running.

Regards,
Taisuk