Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: whistler on May 27, 2008, 05:57:11 PM

Title: alcatel oxe SIP extension act as genesys agent
Post by: whistler on May 27, 2008, 05:57:11 PM

a little bit confused and maybe lost... but stupid question to guru: can alcatel SIP user act as genesys agent? carefully read documentation of alcatel? where written: SIP user can not monitored by CSTA and CTI link, so probably answer is "no", but alcatel can manage GVP SIP connection... its clear, what sip gateway and sip user are different, but... anybody check possibility for genesys to monitor SIP user via CTI link?

Title: Re: alcatel oxe SIP extension act as genesys agent
Post by: cavagnaro on May 27, 2008, 07:08:36 PM

No, with Alcatel TServer A4400 no way, however using SIP Tserver yes.