Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: FJH on May 30, 2008, 12:07:42 AM

Title: Avaya IP agent & desktop toolkit
Post by: FJH on May 30, 2008, 12:07:42 AM

HI

I can not log an agent (using the desktop toolkit) on an Avaya Ip agent extension, I get the error
AttributeErrorCode 620 AttributeErrorMessage 'Agent state inconsistent with request'

We have to make or receive a call with the avaya ip agent and then we can log the agent.

Does any one knows if there is an issue with the avaya ip agent and genesys?
We are using tserver 7.2 for avaya

thanks in advance,
Paco

Title: Re: Avaya IP agent & desktop toolkit
Post by: victor on May 30, 2008, 07:35:02 AM

Well, chances are you have not logged out from Avaya phone when you first started your desktop phone. :)