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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Rav on June 10, 2008, 09:04:31 PM

Title: RESOURCE_NOTFOUND : Unable to connect to TTS servers ErrorURL
Post by: Rav on June 10, 2008, 09:04:31 PM

I am able to place a call and GVP is answering fine. It is playing the VOX files. After I provide some information  then call is hanging in the air.

In the Popgateway logs I see RESOURCE_NOTFOUND : Unable to connect to TTS servers  ErrorURL

In the TTS_MRCP logs I see what I have provided and sounds like it is looping there but for some reason it is not playing back information that it took.

Please give me some suggestions. Thanks.

2008/06/10 20:25:47.390] 19D4 CTTS.cpp:2779 C=33:L=1:U=0 Sending Trap: ClientIP=10.3.101.103 SessionID={7557CCA6-66A7-414C-AAE6-61BA2D61FAEA} ANI= DID=61702 Desc=Speak >> MCURequestID already exists Lang=en-US Gender=Female VoiceName= Text= You said 156857896
[2008/06/10 20:25:47.390] 19D4 CTTS.cpp:1570 C=33:L=1:U=0 Speak >> MCURequestID already exists
[2008/06/10 20:25:47.390] 1F9C MRCPTextToSpeech.cpp:1499 C=33:L=1:U=0 Cannot create new TTS request, RequestID [{D22C3603-7E03-4629-B589-1756EC6BBD9A}] already exists
[2008/06/10 20:25:47.390] 1F9C CTTS.cpp:2779 C=33:L=1:U=0 Sending Trap: ClientIP=10.3.101.103 SessionID={7557CCA6-66A7-414C-AAE6-61BA2D61FAEA} ANI= DID=61702 Desc=Speak >> MCURequestID already exists Lang=en-US Gender=Female VoiceName= Text= You said 156857896
[2008/06/10 20:25:47.390] 1F9C CTTS.cpp:1570 C=33:L=1:U=0 Speak >> MCURequestID already exists
[2008/06/10 20:25:47.390] 19D4 MRCPTextToSpeech.cpp:1499 C=33:L=1:U=0 Cannot create new TTS request, RequestID [{D22C3603-7E03-4629-B589-1756EC6BBD9A}] already exists
[2008/06/10 20:25:47.390] 19D4 CTTS.cpp:2779 C=33:L=1:U=0 Sending Trap: ClientIP=10.3.101.103 SessionID={7557CCA6-66A7-414C-AAE6-61BA2D61FAEA} ANI= DID=61702 Desc=Speak >> MCURequestID already exists Lang=en-US Gender=Female VoiceName= Text= You said 156857896
[2008/06/10 20:25:47.390] 19D4 CTTS.cpp:1570 C=33:L=1:U=0 Speak >> MCURequestID already exists

Title: Re: RESOURCE_NOTFOUND : Unable to connect to TTS servers ErrorURL
Post by: cavagnaro on June 10, 2008, 11:46:51 PM

Do you have TTS? If not on the start object of your Application you must indicate that you will not use TTS

Title: Re: RESOURCE_NOTFOUND : Unable to connect to TTS servers ErrorURL
Post by: Rav on June 11, 2008, 03:35:48 PM

Thanks Cav for your help. I do have TTS. ScanSort->RealSoft4.0 . It was working fine before but suddenly acting weired.

What are other things that I could try with. Appreciate your help.

Title: Re: RESOURCE_NOTFOUND : Unable to connect to TTS servers ErrorURL
Post by: cavagnaro on June 11, 2008, 04:26:27 PM

Only one application failing or all of them?
Can you reset the MRCP box?