Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Jonas on June 11, 2008, 08:14:43 AM

Title: GVP easy question
Post by: Jonas on June 11, 2008, 08:14:43 AM

I have a question which might be simple, but I can't figure it out.  In GVP version 7.0 (until 7.2 I guess), When you went to the GVP website, you could click on "Voice applications" to view/edit/add voice applications.  I'm working now for the first time with 7.6, but I cannot find this anymore.  Is this changed by something else or is my installation incomplete?  I have installed the standard IP solution using the GVP deployment agent.

Title: Re: GVP easy question
Post by: René on June 11, 2008, 10:34:46 AM

Hi Jonas,

GVP GUI of Enterprise edition has been changed starting release 7.5 when Genesys "joined" base code of both - Enterprise and Network - editions. New GUI is called EMPS and you can find more information about it in Genesys Voice Platform 7.6 Reference Manual.

Hope it helps you
René

Title: Re: GVP easy question
Post by: Jonas on June 11, 2008, 10:54:20 AM

Hi René,

Thx for your reaction.  I am aware of the EMPS, but I cannot find anything for adding new voice applications. 

Well, Perhaps I should read the reference manual better :)

Title: Re: GVP easy question
Post by: René on June 11, 2008, 08:16:50 PM

Hi Jonas,

I don't have access to GVP right now so not able to provide you with step-by-step description of adding a new voice application. That process is called "provisioning" in EMPS and is described in detail in reference guide.

R.

Title: Re: GVP easy question
Post by: Jonas on June 12, 2008, 07:14:19 AM

[quote author=René link=topic=3048.msg12386#msg12386 date=1213215410]
Hi Jonas,

I don't have access to GVP right now so not able to provide you with step-by-step description of adding a new voice application. That process is called "provisioning" in EMPS and is described in detail in reference guide.

R.
[/quote]

too bad, it would a great help. :)  Thanks again for your information.

Title: Re: GVP easy question
Post by: cavagnaro on June 12, 2008, 12:57:23 PM

As René said that is well documented on the deployment/reference guides...

Title: Re: GVP easy question
Post by: Dave F on June 13, 2008, 07:50:45 PM

The quick answer to your question is that what used to be called "Voice Applications" are now called "IVR Profiles".  Don't ask me why...

IVR Profiles are still found in basically the same place within EMPS that Voice Apps were found in Provisioning...

Title: Re: GVP easy question
Post by: Jonas on June 16, 2008, 08:25:11 AM

I finally figured it out.  Thanks all for your help!