Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: ragh on June 17, 2008, 11:13:07 AM

Title: outbound report - total leads
Post by: ragh on June 17, 2008, 11:13:07 AM

Hi,

We would like to know how to get reports that would say the total no. of records/leads in the database for a particular time zone. Any help is appreciated.

T&R
ragh

Title: Re: outbound report - total leads
Post by: cavagnaro on June 17, 2008, 12:29:49 PM

Can't be done, I can think on a couple of ways doing it however you can't apply statistics filters to OCS data...ask Genesys as a Feature request, I'll do so.