Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: abc on June 17, 2008, 09:35:36 PM

Title: How do I set up Email to hit virtual Routing Point (VRP
Post by: abc on June 17, 2008, 09:35:36 PM

How do I set up Email to hit virtual Routing Point (VRP).
Strategy loaded on VRP and target block of the strategy defined as Agent Group/resolution.


I will send e-mail to address :  " resolution@xyzhelp.xyz.com"  to test and need to set up Email to hit virtual Routing Point (VRP)?

Title: Re: How do I set up Email to hit virtual Routing Point (VRP
Post by: cavagnaro on June 17, 2008, 09:48:05 PM

You must create a strategy on IRD with MCR. Then load this strategy on Interaction Designer.

Title: Re: How do I set up Email to hit virtual Routing Point (VRP
Post by: victor on June 18, 2008, 02:32:42 AM

Well, obviously you have all the basic components in place, so it is not like you do not have the license or the software. Also, it seems like you understand what you are doing, so I guess I better ask: what is happening right now to your email?

Also, are you talking about outbound or inbound email? If it is inbound, then it is just a matter of setup, where you define your inbound VRP. I will try to help as much as I can, but I need you to tell me what and how things are setup right now.

Best regards,
Vic

Title: Re: How do I set up Email to hit virtual Routing Point (VRP
Post by: cavagnaro on June 18, 2008, 04:17:35 AM

You can check this:
http://www.sggu.com/smf/index.php/topic,2255.0.html

I also asked the same question long time ago and René and other cool guys helped me a lot :)

Title: Re: How do I set up Email to hit virtual Routing Point (VRP
Post by: René on June 18, 2008, 12:54:14 PM

Hi,

Maybe silly question but... Is the question related to Genesys MCR/Multimedia 7.x or Internet Contact Suite 6.5? :)

R.