Genesys CTI User Forum
Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Rbr on June 19, 2008, 01:25:46 PM
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Need your help
As far as I know, Genesys TServer uses DLG protocol to talk to Avaya AES.
Does anybody know, if it is possible to use TSAPI protocol for this?
And if not, maybe you know if Genesys plan to develop this possibility?
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Hi,
Genesys TServer doesn't support TSAPI protocol and I've never heard about any plans to support it. I would say it won't be good investment in the time when everything is moving to IP and SIP ;)
R.
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Until now, I have always heard that Genesys T-Server only works with DLG; however, perhaps Genesyslabs managed to get the licensing agreement with Avaya and start connecting using TSAPI. It would be probably the best for all of us. Of course, it also means no need to pay DLG fee as well for us as well :)
Best regards,
Vic
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TSAPI is not free. In as far as my knowledge goes, there are two versions of TSAPI, basic and advanced. If you want to do some meaningful telephony server work, you need the advanced TSAPI licensce which costs as well.
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I'm told Genesys have written a TSAPI compatible TServer... there are release notes for it on the Genesys Tech Support website.
It looks pretty buggy at the moment and isn't going to be GA for a while yet...
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Has anyone tried deploying this TSAPI TServer? I'm in the middle of trying to get this working in a dev environment and not having much luck. Hoping to hear a success story!! ;-)
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Hi,
How many licenses does AES support. We have 400 agents in one site.
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Think it's less about licenses and more about traffic - that's limited by how much work your adjunct is doing...
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Hi
But would be applicable to know also if the AES can support such licenses such as the DLG. Since currently we still use the MAPD card which is already out of support for avaya or limited support. Any thoughs on the requirements on work to migrate to the AES
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We're in the same situation - still using MAPD, and wanting to move to AES. DLG licenses for AES are extremely expensive as Avaya are trying to kill it off...
TSAPI's the way forward, and if you're looking at Genesys, then there is a TSAPI TServer available. You should only need TSAPI basic licenses...
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Hi
ic, am not sure when were gonna move to AES just not yet but if you being the first one to upgrade can you discuss your migration. Any challenges that may occur along the way. I appreciate your inputs. By the way do you encounter any problem with your MAPD like for example connectivity issues.
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The only problems we've had is in the limit in capacity available for messaging on the MAPDs...
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Hi,
Do you have errors upon loggin in to the MAPD such as application port not availble? IT seems that it is corrupted. Although could not relate as to why we have disconnected issues with the tserver and MAPD as often.
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Yes, T-Server v7.6 supports TSAPI with AES v5.X.
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[b]Excuse me:
I´m using the release [b]Tserver 8.0 [/b] ant the version of AES is r4-2-3-33-0 when I made tests I had poblems when the call try to enroute don´t did it and I had problem too with the campaigns. [/b]
Please I try to make [b]Genesys TServer to Avaya AES integration :[/b] and the genesyslab make test in his laboratory and the test was good. I need this information because the genesylab test was good:
- I need the screens about configuration of AES Server because the PBX vendor want to
configuation and they make testing.
- What is the version of the AES Server in the PBX when you made the tests in the Genesys laboratory ?
- Please in the PBX in the AES server what type of license use Basic license or Advanced license ?
Or maybe what is the problem in this Genesys TServer to Avaya AES integration and the possible solutions.
Please I regards his coments and his valous help
thanks
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Hi All
It's a little dificult reading this post, but I can say that TSAPI is the newest protocol used by Avaya
1. I cannot believe that there is still customers using MAPD, it's end of life and not been used in the last two years. After mapd cards Avaya started using C-Lan and this should be used if you have any capacity issues.
That said TSAPI is alot cheaper than DLG you unfortunaly require the advanced license NOT the basic. We have done two installs on two seperate corporates and it works well.
One install was done on CM3 and the other on CM5
If some would like more info or battle with something feel free to ask.
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OK guys, a little bit more info....
- Genesys T-Server R8 onwards will support TSAPI. Prior to that it's got to be DLG.
- AES TSAP Capacity is anywhere between 2000-4000 dependant on your config.
- MAPD's are still in use on some Avaya platforms although it's only "officially" not supported on CM5.x
- If you use TSAPI on Genesys you will need the advanced not basic to enable adjunct routing.
Hope these points help.
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You only need 1 advanced license. All other licenses for stations and ACD queues can be basic licenses. Be careful which version of the Avaya TSAPI client you are using and also set TSAPI driver / buffer sizes in Avaya TSAPI T-server options to avoid link flooding / CTI flow control problems.
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If you want to use TSAPI you must be on a minimum of T-Server R7.6.x & AES 5.x. It's alsow roth noting that if you want to use adjunct routing you will need to purchase enhanced TSAPI licenses (type-B). The maximum number of licenses is based on the number of simultaeneous connections. The AES will only allow 2500 per server but you need to consider how many CLAN's are configured & how many monitored endpoints (and possible VDN's etc) you are likely to use.