Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Ilias on June 24, 2008, 04:43:34 PM

Title: CCPulse UserEvents CurrentCustomValue
Post by: Ilias on June 24, 2008, 04:43:34 PM

Hello there,

i have a question ...

How cann i Monitor some UserEvent's with CurentCustomValue Statistic.
When i use the TotalCustomValue Statistic i am taking the the Total Number of the Value but not the CurrentCustomValue.
What cann i do to take The Value of the Current Key over an UserEvent?

Working StatServer Statistik:

[Agent_Thema_tst]
MainMask=UserEvent
Objects=RegDN, Agent, GroupAgents
Subject=DNAction
Category=TotalCustomValue
Formula=GetNumber ("AMT",-1)

How can i use the Category=CurrentCustomValue ? I am taking only 0 Values in CCPulse if i use Category=CurrentCustomValue.

Pls Help.

Title: Re: CCPulse UserEvents CurrentCustomValue
Post by: cavagnaro on October 26, 2010, 08:05:51 PM

mainmask should be CallInbound or some durable action, not instantaneous