Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Glenn on June 25, 2008, 11:27:09 AM

Title: migrating genesys framework
Post by: Glenn on June 25, 2008, 11:27:09 AM

Hi,

If I want to migrate genesys framework from one server to another (so changing hardware), what is the best way to do this?  The versions of all applications remain the same and the DB stays on the server as it is right now.

Can I use the migration wizard or should I install everything manually.  Does anybody have tips or things I should know before starting?

What comes up in my mind is confserv.  I thought this name was sort of fixed, so how can I be sure that after the server migration, everything will still work?

Glenn

Title: Re: migrating genesys framework
Post by: thicke on June 25, 2008, 01:06:29 PM

Is this on UNIX, or Windows?

Title: Re: migrating genesys framework
Post by: CTIgem on June 25, 2008, 01:16:34 PM

You have install dbserver and config server, that's your base.
After that run the install for each app, it'll prompt you to install new app or select existing app.
Select existing app and that should be it.

Title: Re: migrating genesys framework
Post by: Glenn on June 26, 2008, 07:39:30 AM

[quote author=thicke link=topic=3091.msg12547#msg12547 date=1214399189]
Is this on UNIX, or Windows?
[/quote]

It is on windows. 

Only the framework should be migrated (and relocated), so the IP address will change.  The servers include Framework, Reporting, MCR and WFM. 
Telephony has been updated earlier, but I don't know if this will still work if I move my framework to other servers...

Title: Re: migrating genesys framework
Post by: CTIgem on June 26, 2008, 12:25:56 PM

Should stay away from changing IP address. It gets messy. You have to disconnect all the connections.
What I do is, build up server, bring down old server and bring in new server with same IP.
Then install dbserver and config server, connect to your db engine.
Then install whatever you need.

Title: Re: migrating genesys framework
Post by: Glenn on June 27, 2008, 07:19:13 AM

[quote author=CTIgem link=topic=3091.msg12561#msg12561 date=1214483156]
Should stay away from changing IP address. It gets messy. You have to disconnect all the connections.
What I do is, build up server, bring down old server and bring in new server with same IP.
Then install dbserver and config server, connect to your db engine.
Then install whatever you need.

[/quote]

well, the problem that I cannot take the decision to do that.  I just follow instructions and I doubt that the decision makers know what it means if I need to change everything. 

It looks messy to me too, that's why I wanted to know if somebody here had done the same and how to deal with it...