Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: PaulO on June 26, 2008, 07:34:26 PM

Title: CallRinging Showing up in adherence report
Post by: PaulO on June 26, 2008, 07:34:26 PM

We have an agent who occasionally shows CallRinging as an out-of-adherence event on an agent adherence report. This is, however, not negatively effecting their adherence %. Any idea why this is happening?

Title: Re: CallRinging Showing up in adherence report
Post by: pdavid on June 30, 2008, 02:25:57 PM

On the schedule states, try adding callringing as part of the adherence rules for that activity.