Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: KATZ, PAUL on January 01, 1970, 12:00:00 AM

Title: FILTERS IN CCP
Post by: KATZ, PAUL on January 01, 1970, 12:00:00 AM

CHEERS, CAN SOMEBDDY PLEASE PROVIDE ME WITH A SIMPLE EXAMPLE OF HOW TO USE FILTER FUNCTION IN CCP? YOUR HELP WOULD BE GREATLY APPRECIATED. PAUL THE KAT :) DID SOMEONE SAY RADCOM? :))

Title: FILTERS IN CCP
Post by: dan on January 01, 1970, 12:00:00 AM

Have you built the filter in Stat server and are just tring to view it in pulse? and what version of pulse 5.2?.

Title: FILTERS IN CCP
Post by: KATZ, PAUL on January 01, 1970, 12:00:00 AM

I HAVE 5.1.516 INSTALLED ON MY PC. I TRIED DEFINING A FILTER IN CME BUT IT DOES NOT SHOW IT IN CCP. IS IT A SECURITY PROBLEM? PAUL THE KAT RADCOM ANYONE?

Title: FILTERS IN CCP
Post by: Oscar Jaen on January 01, 1970, 12:00:00 AM

We created a filter and a new statistic in CME and I can use it in CCPulse, but firts we had to restart CCPulse and StatServer.

Title: FILTERS IN CCP
Post by: Victor on January 01, 1970, 12:00:00 AM

I must agree with the rest of the bunch. Restarting CCP should take care of it (I did not know that statserver should be restarted as well). If a filter does not appear then , for certain, the problem lies with your filter definition. Look into the syntax and make sure that you are using the correct brackets! Vic

Title: FILTERS IN CCP
Post by: Rob on January 01, 1970, 12:00:00 AM

You have to add them into your statserver options: Section name: Filters Click to Add a new Section/Option under Filters Specify a name for the filter Value: PairExists(UserData,"key"