Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: kailash on July 01, 2008, 11:43:14 AM

Title: Genesys Agent Desktop window
Post by: kailash on July 01, 2008, 11:43:14 AM

HI,

Can anybody let me know is there any difference between agent desktop screen for inbound call and outbound call if that perticulat agent is handeling both inbound and outbound campaign calls.?

Thanks in Advance

Title: Re: Genesys Agent Desktop window
Post by: cavagnaro on July 01, 2008, 02:40:45 PM

Yes, but minimal, on outbound you will see on the right side a list of attached KVP and will have the options of reschedule, add record, call result.