Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: RichardTerris on July 02, 2008, 12:55:47 PM

Title: Action scripts
Post by: RichardTerris on July 02, 2008, 12:55:47 PM

Hello all

Does anyone know of any documentation which lists all the available threshold actions and scripts that can be written into pulse?

Better yet, does anyone know if it's possible to write a script to have genesys make a phonecall as an action?

A list would be great though

Thanks

Title: Re: Action scripts
Post by: pdavid on July 02, 2008, 05:55:59 PM

I'm not sure if that's possible, perhaps some additional apps would be needed, and it would probably need to be a soft phone, additionally you'd want an announcement to be played - on it's own the thresholds/actions this does not look to be possible, however you'd probably need to have some additional apps to accomplish this (if it's truly possible).

Why not emails?

Title: Re: Action scripts
Post by: cavagnaro on July 03, 2008, 01:17:17 AM

Hum...I can think on something...using Genesys ActiveX...or similar:
Develop an ActiveX library or a DLL with a makeCall() function

Textesion1.Tdial(number)

and then invoque this public method from CCPulse...

Of course this extension needs to be monitored by Genesys, this is not a direct CCPulse solution but all with Genesys and I'm pretty sure it will work.

Regards