Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Ilias on July 04, 2008, 03:45:05 PM

Title: CCPulse AgentState Format
Post by: Ilias on July 04, 2008, 03:45:05 PM

Hello,

i have a question about agent state format.

Is it possible to hide the time information of the AgentState statistic?

pls help

Title: Re: CCPulse AgentState Format
Post by: cavagnaro on July 04, 2008, 06:24:02 PM

? What do you mean by hide??

Title: Re: CCPulse AgentState Format
Post by: Ilias on July 04, 2008, 07:57:58 PM

i need only the AgentStatus without the time info.

Title: Re: CCPulse AgentState Format
Post by: pdavid on July 17, 2008, 06:53:27 PM

I think they are referring to the time that proceed the AgentState like I have attached.

Title: Re: CCPulse AgentState Format
Post by: cavagnaro on July 17, 2008, 09:24:32 PM

What you can try is a VB approach, create a custom field, then using VB extract the position of the parenthesis "(" so then you can use left function to extract from position 0 to that one and walla...should work