Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Jim on January 01, 1970, 12:00:00 AM

Title: ii digits
Post by: Jim on January 01, 1970, 12:00:00 AM

Trying to get to the ii digits for possible call routing in Genesys. Have a G3 switch and I know the digits are coming in but can't find a way to get them to Genesys.

Jim \\

Title: ii digits
Post by: Ed on January 01, 1970, 12:00:00 AM

Jim not sure what 'ii digits' are, talked with a Avaya ( Lucent ) person and he's not sure either, is there another acronym from it? UUI? But anyway, if you can see it as an attribute in the 'EventQueued' when a call is offered ( tserver log ) then you should be able grab them.

Hope this helps

Title: ii digits
Post by: Jim on January 01, 1970, 12:00:00 AM

These are Information Indicator digits that come in with the ANI and tell you where the call originated from. Also called ANI II since they are 2 digits. These can tell you if a call is coming from a prison, cell phone, pay phone, etc. Check out http://www.nanpa.com/number_resource_info/ani_ii_assignments.html for more info.

ii digits is Avaya's term and it's in their documentation, you can write vectors to goto a step if 'ii digits' equal a certain value. I have looked through the T Server logs and Genesys documentation and can't find anything on ii digits. Checking with Genesys tech support will let you know what they have to say.

I believe that ii digits are a special option that you can request from your phone carrier. I know we got them and now they want to start using them for call routing.