Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Raj on July 09, 2008, 11:13:25 PM

Title: After first NOINPUT or NOMATCH GVP is not responding
Post by: Raj on July 09, 2008, 11:13:25 PM

I have very simple form in which I have <NOINPUT COUNT="1"> and <NOINPUT COUNT="2">.

After I get the initial prompt and then if I  did not speak, it is throwing NOINPUT for the first time. After that again if I did not resond then that call is simply sitting just like that. If I purposefully hang-up the call and redial that port , that port is not responding . Sounds like it got hosed up. If I restart WATCHDOG then  that port becomes available to take the calls. So weired.

I am wondering what might be preventing GVP not to throw NOINPUT when count=2

Same thing  is true for NOMATCH as well. Appreciate if any one can help me.

Title: Re: After first NOINPUT or NOMATCH GVP is not responding
Post by: cavagnaro on July 10, 2008, 05:30:34 AM

Is this with VCS or IPCS? Behind or Infront?
Can you post at least some logs and maybe a screenshot of your application and how is it configured?

Title: Re: After first NOINPUT or NOMATCH GVP is not responding
Post by: Raj on July 10, 2008, 09:20:38 PM

Thanks Cavagnaro. We are using VCS and behind mode. Would you please send me your email to ivr_genesys@yahoo.com  so that I can send you the logs. Thanks.

Title: Re: After first NOINPUT or NOMATCH GVP is not responding
Post by: cavagnaro on July 10, 2008, 09:40:44 PM

Please post them here indicating the number dialed, originating number and hour, in that way we all will be able to help.