Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: bmanar on July 16, 2008, 03:23:27 PM

Title: Error in CCPulse : Tenant 'Ressources' not Found.
Post by: bmanar on July 16, 2008, 03:23:27 PM

Hello,
I have a problem with one off my call centers. When th user wants ti connect to CCpulse he has an error message that tells him : 'Agent '5217' (Tenant 'Ressources') not found'. After that, the user cannot see the status of the agent.
Please Help.

Title: Re: Error in CCPulse : Tenant 'Ressources' not Found.
Post by: René on July 16, 2008, 03:42:53 PM

Hi,

Please check permissions of the user who is running CCPulse. It seems to me that user doesn't have permissions for agent '5217' and that's why he gets an error message.

R.

Title: Re: Error in CCPulse : Tenant 'Ressources' not Found.
Post by: bmanar on July 16, 2008, 03:50:38 PM

I'm a pretty new user in CCPulse, can you tell me please where have I to Look ?

Title: Re: Error in CCPulse : Tenant 'Ressources' not Found.
Post by: René on July 16, 2008, 04:03:24 PM

Permissions are set up in Genesys configuration so you need Genesys Configuration Manager (CME) to check current settings. Please ask you Genesys admin to check it.

R.

Title: Re: Error in CCPulse : Tenant 'Ressources' not Found.
Post by: bmanar on July 16, 2008, 04:38:49 PM

I tried to change the permissions, but it doesn't work

Title: Re: Error in CCPulse : Tenant 'Ressources' not Found.
Post by: René on July 16, 2008, 05:03:27 PM

What do you mean by "it doesn't work"? You still getting the error or you can't change the permissions?

Title: Re: Error in CCPulse : Tenant 'Ressources' not Found.
Post by: bmanar on July 16, 2008, 05:24:44 PM

It still doesn't work.
Thank you for your support

Title: Re: Error in CCPulse : Tenant 'Ressources' not Found.
Post by: cavagnaro on July 16, 2008, 06:39:50 PM

But what doesn't work? Which are the permissions of the user you are using?

Title: Re: Error in CCPulse : Tenant 'Ressources' not Found.
Post by: bmanar on July 17, 2008, 11:10:10 AM

Here is the Print Screen of the permission object related to the agent number 5217. The user is in the 'SuperviseursPhone' and the access is 'Read'

Title: Re: Error in CCPulse : Tenant 'Ressources' not Found.
Post by: bmanar on July 17, 2008, 11:15:33 AM

Please notify that I have the same problem (Error Message with : Agent '****' (Tenant 'Ressources') not found) even when I logged myself with the 'default' user who has full access to this agent.

Title: Re: Error in CCPulse : Tenant 'Ressources' not Found.
Post by: cavagnaro on July 17, 2008, 04:45:24 PM

Check here:

http://www.sggu.com/smf/index.php/topic,2255.30.html

Last question, there are more permissions on the system on a deeper level

Title: Re: Error in CCPulse : Tenant 'Ressources' not Found.
Post by: tony on July 20, 2008, 11:31:20 AM

It might just be me but shouldn't it be 'Resources' - not 'Ressources'...?  Perhaps something went wrong in the original Config..?

Title: Re: Error in CCPulse : Tenant 'Ressources' not Found.
Post by: cavagnaro on July 21, 2008, 02:20:47 AM

I consider it only a typo...