Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: mjcasas on July 17, 2008, 07:58:59 PM

Title: WebAPIServers and UCS not showing up on SCI
Post by: mjcasas on July 17, 2008, 07:58:59 PM

Does anyone have heard of the WebAPIServers up running on a Websphere environment but not showing up on SCI. Also when cycling UCS did not came back up. Of course the suggested support troubleshooting actions have been cycling numorous times...

Any help will be appreciated!

Title: Re: WebAPIServers and UCS not showing up on SCI
Post by: JGMG on July 18, 2008, 01:49:44 AM

SCI will not pick up processes which do not match the identical app name, etc, that it is expecting - using the applications configured working directory, command and options.

How are you starting the web servers?  What OS?

Title: Re: WebAPIServers and UCS not showing up on SCI
Post by: mjcasas on July 18, 2008, 12:18:47 PM

We have an AIX Unix box running websphere, so we're starting the API from there. It was working fine so I would think that the name won't matter, however the app name is not identical in development as well and works fine but yes, we do not use SCI to start the application

Thanks!

Title: Re: WebAPIServers and UCS not showing up on SCI
Post by: JGMG on July 18, 2008, 05:16:29 PM

Not so concerned about the app name.  When you run ps -ef on the server, does the line appear the same as your application Configuration?  That is what it uses.

Also, is LCA up and running correctly on your server?  What status is the webserver machine in SCI?

Title: Re: WebAPIServers and UCS not showing up on SCI
Post by: René on July 19, 2008, 10:45:43 AM

Hi mjcasas,

Please check that LCA is running on your AIX Unix box and SCS is able to communicate with it = SCI shows AIX Unix box as "Up". Your AIX host has to be configured a "Host" in Genesys configuration as well. You can check it using Configuration Manager (CME).

Identification of running application as described by JGMG is valid only for third-party = non-Genesys applications. WebAPI is Genesys application so it uses different way how to inform SCS about its status - it connects directly to LCA using proprietary Genesys protocol.

R.

Title: Re: WebAPIServers and UCS not showing up on SCI
Post by: Jose on July 24, 2008, 08:27:26 PM

OK, the issue was with the XML file, the configserv name was wrong.

Thank you all