Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Ash on July 22, 2008, 01:40:49 PM

Title: T_svr is unable to register the new DN, am using Avaya Switch
Post by: Ash on July 22, 2008, 01:40:49 PM

Here is the error that I have received when t_svr is trying to register the DN..
------------------------------------------------------------
** link[1] <TS-Primary> ** 21:21:44.1267
08 02 85 D4 5A 96 1C 0F 91 A3 0C 02 01 77 02 01 C4 40 04 08 02 E1 BF
=== parsed message ===
prot_discr = 8
CRV = 85d4
MsgType = 90 (RELEASE COMPLETE)

Facility:  serv_discr = 17(q932_suppl)  fac_ie = component_tag = A3(RETURN_ERROR)
invoke_id tag: 02, value = 119
error_value tag: 02, value = 196(Domain_Control)
params = q931_tag = 40
list =
Cause:  code_std_loc = 97(ASAI_PubNetLocUsr)  cause = 63(C_SERV_UNAVIL)

WARNING: Registration (DC) attempt 5 of 5 failed on DN 88386.
'g3_process_negative_registration' gdi->flags=0x00000112.
21:21:44.126 Std 31032 DN Registration Failed: Link[1], DN[88386]
------------------------------------------------------------

Am trying to register the DN 88386 in the switch which returns the negative registration as the output...Any advises will be really appreciated.

Thanks, Ash

Title: Re: T_svr is unable to register the new DN, am using Avaya Switch
Post by: Fra on July 22, 2008, 02:33:21 PM

Hi Ash,

could you please restart your Tserver and post the log from the startup? Which kind of DN is 88386 on the Avaya switch?

Title: Re: T_svr is unable to register the new DN, am using Avaya Switch
Post by: Ash on July 22, 2008, 03:17:38 PM

Hi Fra,

Thanks for responding... I may not restart the T_svr as this will affect the business as our site is supported 24x7.

my 88386 is an extension in both CME and avaya switch.

Title: Re: T_svr is unable to register the new DN, am using Avaya Switch
Post by: blakshmikanth on July 24, 2008, 07:14:07 AM

C_SERV_UNAVIL occurs when the call/device is being monitored by another adjunct. Please verify the same.

Regards,
Lakshmikanth