Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: padmey on July 30, 2008, 03:38:32 AM

Title: CCPulse statictics
Post by: padmey on July 30, 2008, 03:38:32 AM

Hi All,
I've yet another ques and this time it's bout the CCPulse.
I'd installed CCPulse on my customer's PC for them to monitor the call flows,etc and at the same
time they can also monitor the CCPulse via the wallboard display. My problem is, when i look at the wallboard display, the figures are contra from what they can see in their PC..What cud be the reason? Any ideas? Thank you.

Title: Re: CCPulse statictics
Post by: cavagnaro on July 30, 2008, 04:25:38 AM

Are both CCPulse pointing to same StatServer and templates?

Title: Re: CCPulse statictics
Post by: padmey on July 30, 2008, 09:15:29 AM

Yes it is... :)

Title: Re: CCPulse statictics
Post by: JTL on July 30, 2008, 11:14:50 AM

Is CC Pulse set to have a different sliding / growing window for the stats?