Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: cavagnaro on July 31, 2008, 05:16:54 PM

Title: GVP Reports
Post by: cavagnaro on July 31, 2008, 05:16:54 PM

Hi guys,
I'd like to know on GVP VAR what kind of reports you can extract? I have a customer who wants to be able to tell how many users used an option and even by hour/month/week...is that possible? Any document you can point at to read more about this?
Thanks!

Title: Re: GVP Reports
Post by: René on July 31, 2008, 06:18:32 PM

Hi Cavagnaro,

You can find list of VAR reports in "Genesys Voice Platform 7.x Voice Application Reported Deployment and Reference Guide" (76gvp_ref_var.pdf). See third chapter "Voice Application Reporter Interface".

I would say that VAR covers requirements of your customer. Of course, design of voice application has to follow reporting requirements.

R.

Title: Re: GVP Reports
Post by: cavagnaro on July 31, 2008, 07:43:34 PM

Hi René,
Thanks for that input :)
Have you played with this VAR? Customer menu is something like:

1. To block your CC press 1
1.1. Enter your ID:
1.2  Enter your Passport number
1.3  Enter your Foreign ID number

And then he wants to know how many people pressed 1.1 or 1.2 or 1.3....

Kinda like that...possible???

Title: Re: GVP Reports
Post by: René on July 31, 2008, 08:10:53 PM

Hi,

You're welcome!

Using the report "IVR Action Summary Report" you can get required type of statistic information. There is a screenshot in Genesys documentation showing example of the report.

R.

Title: Re: GVP Reports
Post by: MarcRobinson on August 26, 2008, 07:43:37 PM

I'd like to see this, but can't find the document on the Genesys support site. All searches in the knowledge base fail. Where can I get the document?

Title: Re: GVP Reports
Post by: cavagnaro on August 26, 2008, 08:34:13 PM

76gvp_ref_var.pdf is the exact name of the PDF, in on GVP section

Title: Re: GVP Reports
Post by: elek on August 28, 2008, 09:06:21 AM

[quote]Have you played with this VAR? Customer menu is something like:

1. To block your CC press 1
1.1. Enter your ID:
1.2  Enter your Passport number
1.3  Enter your Foreign ID number

And then he wants to know how many people pressed 1.1 or 1.2 or 1.3....

Kinda like that...possible???[/quote]

Well, i think IVRActions (formely known as SubCallFlows) would help in this case.
All you need to do (assuming your VAR is already configured properly) is to create your voice application using subcallflows (like for your example you should use Menu block in root file for menu promting, then from this file call for external files where user input is collected using Input block) and enable reporting for the application and for the subcallflows. If everything set up properly every call to the application would generate statistics on what subcallflows where used and how many times. These statistics are avaible in VAR web interface. There are different aggregation levels like hours, days etc.
I used to work with 7.2 version of VAR but i don't think it has changed a lot in 7.5 and 7.6. Anyway check docs.
Hope this helps. 

Title: Re: GVP Reports
Post by: cavagnaro on August 28, 2008, 06:52:17 PM

Thanks, I will try this.  ;D