Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: PandaIsDead on August 07, 2008, 07:36:24 AM

Title: uui data to Genesys
Post by: PandaIsDead on August 07, 2008, 07:36:24 AM

Hello,

I have a question about how uui-data is delivered to CTI softphone when it was attached by non-Genesys device. For example when call is transferred from IVR to softphone and IVR attaches uui-data data directly through AES.

Thank you in advance.

Title: Re: uui data to Genesys
Post by: Fra on August 07, 2008, 08:10:27 AM

Hi,

TServer attaches uui data to the call as a KV pair whose key is UU_DATA. It also depends on the switch\Tserver version you are using, some old ones did not support it.

Fra

Title: Re: uui data to Genesys
Post by: victor on August 07, 2008, 08:35:59 AM

UU_DATA :)

Also, check out http://solutionsearch.genesyslab.com/selfservice/microsites/search.do?cmd=displayKC&docType=kc&externalId=137038&sliceId=1&docTypeID=DT_SOLUTION_1_1&dialogID=811361&stateId=0%200%20809587

Vic