Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Timur Karimov on August 11, 2008, 08:34:38 AM

Title: Conference between outside and inside abonent not worked
Post by: Timur Karimov on August 11, 2008, 08:34:38 AM

Hi al!

Can anybidy help me undestend why conference between outside abonent and inside operators not worked? We have 2-site call-centre. Outside call come from media-gateway on 1-st Genesys SIP-server, then after small routing script deliver to 2-nd Genesys SIP-server on another site. When, after operator pick-up the call and try make a conference with another operator (like 1-st and 2-nd line of tech.suport), outside abonent still going on line and hear a hold music, but on operator workplace(genesys active desktop) he looks like droped/complete call. What a ...what i do wrong ? =)

WBR Timur Karimov.

Title: Re: Conference between outside and inside abonent not worked
Post by: cavagnaro on August 11, 2008, 04:22:33 PM

Without logs is hard to tell. Maybe codecs?

Title: Re: Conference between outside and inside abonent not worked
Post by: Timur Karimov on August 12, 2008, 07:31:17 AM

[quote author=cavagnaro link=topic=3218.msg13259#msg13259 date=1218471753]
Without logs is hard to tell. Maybe codecs?
[/quote]
on media gateway and SIP-servers only pcma allowed.
if i post logs can u see it ? from that system components it's mast be for complete vision ?

Title: Re: Conference between outside and inside abonent not worked
Post by: cavagnaro on August 12, 2008, 12:16:50 PM

Post logs of a call scenario indicating all numbers involved and all the data you can provide to check them and try to see a possible problem.

Title: Re: Conference between outside and inside abonent not worked
Post by: Timur Karimov on September 08, 2008, 01:23:07 PM

after deep look on sip-server log-file, i found this

sipcs: 15:31:21.234 dispatchDE: dlg[12]
sipcs: DLG[12]:MEDIAMASK=1
sipcs: SIPTS_RECDialog[12]:OnDialogEvent: << EVENT(0) <<
sipcs:  dialog [12:02@0182dab0]: << Event 00 << TRN[33]
sipcs: SIPTS_RECDialog[12]:OnDialogEvent/RESERVE: << EVENT(0) <<
sipcs: DLGREC[12]:INITIATE=0: >> "sip:conf=QS5I8SR4M50OPE3O7E0DBJ4SQ8000001@srv-ivr02:5070;record=recording/1010/2008-09-08/11-31-21_9019926680_BMN1EVMUJP6C960CAQNMP0NB9S000001"
sipcs: Number:[conf=QS5I8SR4M50OPE3O7E0DBJ4SQ8000001] is not internal
sipcs: Selected Service: audiocodes its priority 0
sipcs: GetLongestPrefixMatch: selected prefix for number conf=QS5I8SR4M50OPE3O7E0DBJ4SQ8000001 is , gateway: audiocodes


BUT!
audiocodes it's a trunk DN without prefix and in config we have another DN mcu with prefix='conf='
why our sip-server choice audiocodes as a longest match for prefix 'conf=' ?!