Genesys CTI User Forum
Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Qasna on August 11, 2008, 09:01:58 AM
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Hi there,
Im trying to setup interaction between GVP and StatServer to receive statistics for my GVP application... And I couldnt find a correct example.
What I did is like this.
1) Verified that required statistics exist on StatServer. Thats OK and looks like:
CurrMaxCallWaitingTime
Category=CurrentMaxTime
MainMask=CallWait
Object=Queue, RoutePoint, GroupQueues
Subject=DNAction
2) setup connection tab from StatServer to IVRserver and back
3) configure Option tab for following object:
Stat:CurrMaxWaitTime
obj_id=Switch@Resources
obj_type=SObjectQueue
server_name=statsrv
stat_type=CurrMaxCallWaitingTime
time_profile=CollectoeDefault
update_frequency=1
4) made simple application where Im trying to call statistics from StatServer, but without a success.
Getting error message:
[2008/08/08 07:40:02.950] 1590 DsSDPParser.cpp:657 C=40:L=1:U=0 Not an correct RTP Attribute: sendrecv
[2008/08/08 07:40:03.528] 1B1C VxmlUtil.cpp:3670 C=12:L=1:U=321:D=E_12_121 VXML Error: event(error.com.genesys.studio.statisticserror),
Object looks like:
<object name="statistics" classid="CRData:genericAction">
<param name="IServer_Action" value="GetStatReq"/><param name='StatType' value='<%
szData = Lookup("stat_type")
response.write szData
%>'/><param name='ObjectId' value='<%
szData = Lookup("obj_id")
response.write szData
%>'/><param name='ObjectType' value='<%
szData = Lookup("obj_type")
response.write szData
%>'/><param name='ServerName' value='<%
szData = Lookup("server_name")
response.write szData
%>'/></object>
Does anybody? :-[
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Hi all,
Is it possible to get an agent or group of agent statistics with this method? Because agent is not an object on any switch.
If it is possible how can I define the "obj_id"?
thanks,
bandorka
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Hi Bandorka,
IVR TServer doesn't support collections of statistics for the objects of type Agent or GroupOfAgents.
R.
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thx René