Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: JJ2 on August 12, 2008, 03:49:21 AM

Title: OXE and other Alcatel products
Post by: JJ2 on August 12, 2008, 03:49:21 AM

Dear Sirs,

I am told to decide on the configuration for our new centre client and would like to know more about Alcatel OXE interoperatibility with Genesys TServer and SIP Server.

We are now looking at:

OXE & SIP TServer
Omnipcx PBX & TServer
Avaya & TServer

Can someone please give me some pros and cons and comments on them?

Sincerely,
Jerowani Jawala

Title: Re: OXE and other Alcatel products
Post by: cavagnaro on August 12, 2008, 04:22:16 AM

OXE/Avaya and TServer yes
OXE and SIP Server, depends what you intend to do? I have integrated them succesfully but for Inbound purposes only, have not tried yet for OCS

Title: Re: OXE and other Alcatel products
Post by: victor on August 13, 2008, 03:48:25 AM

Hey, Cavagnaro, JJ2

I have not seen OXE other than at a G-Force here in Tokyo - is it just a VoIP GW or does it do something that makes its integration with Genesys SIP any better? What is OXE anyway?

Title: Re: OXE and other Alcatel products
Post by: cavagnaro on August 13, 2008, 03:56:23 AM

hehe OXE = OmniPCX Enterprise. Alcatel created an object dedicated to Genesys named RSI (Routing Service Interface) which can provide many things such as dynamic voice guides to inform the expected waiting time for example without having to buy an external IVR, you can also collect digits, use OXE voice guides (prompts) as busy treatments on the targets. For OCS you don't need CPD, you use VAD functions already included on OXE GPA2 board...no need of middleware server as Nortel does. You can have full RSI agents, or have a backup of Alcatel agents of one agent can be Genesys and if it fails became Alcatel agent and keep receiving calls transparently, of course no CTI.
What else...well I have a PPT somewhere, will search and show you :D

Title: Re: OXE and other Alcatel products
Post by: victor on August 13, 2008, 09:44:48 AM

thanks! I am a bit confused here... so which one is SIP and which one uses CTI T-Server?

Title: Re: OXE and other Alcatel products
Post by: cavagnaro on August 13, 2008, 04:59:57 PM

Oh! hehe sorry for confusing you :D Let me explain...
OXE normally you will user Alcatel TServer which uses all TDM/IP (not SIP but propetary IP) sets and resources. However at my lab I have as well SIP licenses which allows me to create SIP extensions which work like analog sets (basic functions), but these sets can't be monitored by Premise Alcatel TServer, so I began to play with SIP Server...and it worked :D Now I have a "separate" call center which doesn't need any ACD licenses and I can have remote agents anywhere is a more cheap way...

Title: Re: OXE and other Alcatel products
Post by: victor on August 14, 2008, 06:31:39 AM

Interesting!

Wait, so is Alcatel OmniPCX a VoIPGW or a PBX? Or is it both in one? Or are there two versions?

The reason why I am asking is - SIP T-Server + Omni = how?

Title: Re: OXE and other Alcatel products
Post by: cavagnaro on August 14, 2008, 05:15:16 PM

yeah, OXE is an hybrid, is supports TDM, alcatel IP, H323 IP and SIP, as SIP it acts as a proxy so accepts users registrations and can register itself against other SIP Proxies like TServer SIP or Asterisk. On release 9 SIP will be more cool as it will allow us to use more OXE functionalities like a Alcatel IP phone or a digital phone. All you need are correct licenses and that is it. Can't find that PPT will ask to commercial guys...

Title: Re: OXE and other Alcatel products
Post by: victor on August 19, 2008, 12:59:27 AM

Hey, it would be great if there is some sort of publicly available PPT that you can send my way :)

Title: Re: OXE and other Alcatel products
Post by: cavagnaro on August 19, 2008, 01:52:17 AM

This is something I found, kinda oldy (we are now on R8.0.1) but you can get a general idea.

Title: Re: OXE and other Alcatel products
Post by: cavagnaro on August 19, 2008, 01:56:27 AM

And these other two documents...