Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: victor on August 13, 2008, 09:43:19 AM

Title: Genesys Stream Manager - is it a logger or not?
Post by: victor on August 13, 2008, 09:43:19 AM

Hi,

I am a bit outdated when it comes to the latest SM developments, but last I heard it had voice logging capabilities but lacked a GUI and a search functionality. Has anything changed since last year? Is there a decent search GUI and has storage changed from .wav files to something reminiscent of Nice? Is it planned for in the next release?

Best regards,
Vic

Title: Re: Genesys Stream Manager - is it a logger or not?
Post by: Fra on August 13, 2008, 04:27:01 PM

Vic,

7.5 SM doesn't have any search GUI, the storage is still the Announcement folder, the wav file must be numbers...

Title: Re: Genesys Stream Manager - is it a logger or not?
Post by: victor on August 19, 2008, 01:00:45 AM

Fra,

is there any reason why Genesys did not develop the interface for it? Should I devote the next two weeks to come up with my own "nice" (grin) and shiny GUI with DB support? Or is it coming in the next version?

Best regards,
Vic

Title: Re: Genesys Stream Manager - is it a logger or not?
Post by: Fra on August 19, 2008, 08:04:40 AM

Vic,

unfortunatly I have no idea why Genesys hasn't developed anything like that yet..and I haven't had the chance to see any roadmap..but if you come with a GUI, I do want to have it  ;D

Fra

Title: Re: Genesys Stream Manager - is it a logger or not?
Post by: victor on August 19, 2008, 10:39:01 AM

Well, in this case, I do not have much choice, do I? :P

I am thinking to base it on SQL Express and basic IIS. Now, is there a simple way to detect when SM start recording or do I have to monitor TRequestMonitor?