Genesys CTI User Forum
Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: astrakid on August 19, 2008, 09:00:16 AM
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Hi all,
referring to Genesys an interaction priority is global.
But if I route a call to another DN (to start another voice treatment), the priority is reset to 0. Does it works as designed? Do I miss something? Or is it because of the fact that the call was successfully sent to a target (in this case a DN)?
I have a workaround in place, that attaches the priority as a KVP to the call and updates the priority in the other strategy with this value.
kind regards,
andre