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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Luk on August 25, 2008, 09:53:44 PM

Title: Outbound: Extra code on record reject
Post by: Luk on August 25, 2008, 09:53:44 PM

Hello all,

The following questions concern Outbound dialing in Preview mode and the use of AIL (java).
Is it possible to know (using AIL) when an agent has rejected a record? Which events, status indicate this situation?

Do the following code snippets point in the right direction:
[code]Interaction.Status.NEW.equals(event.getStatus())
InteractionEvent.EventReason.RETRIEVED.equals(event.getEventReason())[/code]

From the documentation I found, it is not clear to me what these represent.

Thanks in advance!