Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: shaktijoshi on August 27, 2008, 05:47:05 AM

Title: GAD
Post by: shaktijoshi on August 27, 2008, 05:47:05 AM

Hi....could anyone tell me the difference between the "NEW INTERACTION" and "Existing Interaction" and how does a "New Interaction" created?????

Title: Re: GAD
Post by: Timur Karimov on August 27, 2008, 07:28:30 AM

[quote author=shaktijoshi link=topic=3270.msg13509#msg13509 date=1219816025]
Hi....could anyone tell me the difference between the "NEW INTERACTION" and "Existing Interaction" and how does a "New Interaction" created?????
[/quote]
hi there

ok,  it's piece of cake =) then u work with interaction created by incoming event(such a voice call on gad position or samething) it's a existing interaction. then  u create from gad(or from custom script, application, etc) new interaction  - make phone-call, chat request or write email - it's a new interaction.
the difference between it - existing interaction has a different set of properties value, such as ANI for incoming voice call and etc.