Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: PJ on August 27, 2008, 08:13:11 AM

Title: SIP T/S error
Post by: PJ on August 27, 2008, 08:13:11 AM

Experiencing intermittent errors with Genesys T/S. Rebooting T/S solves the problem, temporarily.
Here is the log excerpt:

gsip:TRSPMAN: ERROR - Unable to parse SIP message: error 2 (Start line parse failed: either it is not a SIP packet, or it is not a beginning of SIP packet)

Anybody has any ideas?

Version Info:
SIP Server, Version: 7.5.000.53 Compiled: Feb 21 2008 00:47:16
Stream Manager 7.5.004.02 Compiled: Mar  9 2007 16:43:50

Title: Re: SIP T/S error
Post by: victor on August 28, 2008, 09:31:45 AM

Ok, ok...

without seeing more long, it would be hard to tell, but:

SM version is really old and it is very buggy. If you read through RN you will see that there are quite a few hot fixes that deal with this. your first step would be to upgrade to the latest 7.6 SM manager and see if the problem goes away.

Title: Re: SIP T/S error
Post by: René on September 11, 2008, 07:56:39 PM

Hi,

It seems to me like something is trying to communicate with SIP Server but not using SIP protocol. I would suggest you to check list of open connections (netstat if you're on Windows) when the issue re-appears.

R.