Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Gitanjali on August 28, 2008, 02:20:16 PM

Title: GAD interaction with CRM
Post by: Gitanjali on August 28, 2008, 02:20:16 PM

Hi,

Need help in the communication between GAD  & the external CRM application through Webservices.Does GAD allow to  interact with CRM by invoking Webservices.

Please suggest.

Title: Re: GAD interaction with CRM
Post by: natlonehat on November 10, 2008, 05:49:53 AM

Yes it does, currently we use web service to lock "Mark Done" button until business outcome is selected on custom data tab in GAD and then another web service embedded in iframe to push data including ANI, QueueID and Business Outcome to CRM

Title: Re: GAD interaction with CRM
Post by: lucacreps on September 30, 2009, 12:46:26 PM

I'm facing the same problem:
we need to integrate an external application written in Visual Basic, in order to get popup with the attached data.
I suggested to the CRM developer to expose a webservice that will be invoked from GAD, and passing attached data
Do you think that will work ? If yes, Do you have any docs that explain how to do it?
Thx
Luca