Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: S on September 02, 2008, 06:33:41 PM

Title: ccpulse threshold script help!
Post by: S on September 02, 2008, 06:33:41 PM

I am looking for a threshold script or any other option to show in ccpulse - to show in red when the agents logged in = agents not ready for a particular agent group or a VAG ....

Title: Re: ccpulse HELP !!
Post by: S on September 03, 2008, 05:04:15 PM

I have a template for agent groups, which displays  Virtual Skill Group and in its view it shows, agents waiting, agent in after work, Agents on call, agents logged in, agents not ready and curr max wait time for that agent group.

Now my question is, how can I highlight the agent group when the “number of agents logged in”  is equal to “ number of agents not ready”.

any ideas!!

Title: Re: ccpulse threshold script help!
Post by: oratan on September 04, 2008, 03:09:49 AM

Hi S,

Threshold module doesn't have a method to refer the value of other stats value.

it is sub plan...
CCP output a stat in textdata every interval.
You make a custom application to judge the text.

=============================================
Thresholds sample(interval : 10min)
Dim minute
minute = Minute(now)
if ( ((0 <= minute And minute < 1) Or (10 <= minute And minute < 11) Or (20 <= minute And minute < 21) Or(30 <= minute And minute < 31) Or (40 <= minute And minute < 41) Or (50 <= minute And minute < 51 )) Then
    Threshold.Result = true
end if
=============================================
Action sample
Const textDir = "C:\temp"
Const Reading = 1, Writing = 2, Appending = 8

my_value = Threshold.StatValue
Dim textFilePath
textFilePath = textDir & "\Statvalue.txt"

Set ObjTextFile = objFileSys.OpenTextFile(TextFilePath, Appending, true)
objTextFile.WriteLine my_value
Set ObjTextFile = Nothing
Set ObjFileSys = Nothing
=============================================

I do not check the operation of the script, but how do you think?
best regards,

oratan

Title: Re: ccpulse threshold script help!
Post by: S on September 12, 2008, 05:47:23 PM

Thanks for the response-
however I came up with another column showing difference btn agents loggedin and not-ready.
So when 0, I am highlighting that cell in red.

anyways wanted to find out whether I can highlight the group name or row as a whole- seems that even Genesys don't have any other options than this... well may be they should consider as a feature request- what u say !!