Genesys CTI User Forum
Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: neilwarner on September 05, 2008, 03:44:25 PM
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I am used to IEX and their Webstation not timing out. We have CSR's using Web Agent independent from CTI for a little while, and need to extend the timeout timeframe on WFM Web Agent. Where can I find this information and setting?
Also, IEX Webstation has reminders that popup before breaks, lunch, and return from breaks/lunch. Has anyone ever used API to create a popup from schedule information?
Thanks,
Neil