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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: aizham on September 13, 2008, 03:31:47 PM

Title: Agent Not Ready Work Mode in Nortel CS1000 Switch
Post by: aizham on September 13, 2008, 03:31:47 PM

Hi,

Would like to know from u guys whether Nortel CS1000 support agent not ready status with various work mode (not reay with reason code)? My customer wanted this to be implement in their contact center.

I have read the t-server deployement guide and it only mention about agent not ready and agent walk away status.

If it does not support this feature, is there anyway i can implement it only between T-Server and ActiveX Desktop Toolkit SDK?

Title: Re: Agent Not Ready Work Mode in Nortel CS1000 Switch
Post by: cavagnaro on September 13, 2008, 08:30:52 PM

Yes, you can, simply do a not ready and send a reason code as KVP attached, then create filters on StatServer so you can create realtime and historical views.

Title: Re: Agent Not Ready Work Mode in Nortel CS1000 Switch
Post by: kopsik on September 14, 2008, 09:22:48 AM

Hello guuys, I see you are integrating Genesys system with CS1000 switch. I have simmilar situation, but I'm network engineer and not familiar to Genesys. My task is to connect all that servers to the network. Security requers to put all that servers behind firewall (separate from corparate network). May be you know, are there anys restrictions on puting Tserver, Statserver, DB server in DMZ? Are there any time, latency critical aplications? (CS1000 TLAN won't be firewalled). Thanks.

Title: Re: Agent Not Ready Work Mode in Nortel CS1000 Switch
Post by: cavagnaro on September 14, 2008, 06:55:37 PM

Please check your other post and avoid double posting as this question has nothing to do with the original one.

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