Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Rommel Declines on September 22, 2008, 06:25:22 PM

Title: URS 7.5 Error 409 fail to move call home before treatment starting???
Post by: Rommel Declines on September 22, 2008, 06:25:22 PM

Has anyone run into this error in trying to request treatment for a new call?

Title: Re: URS 7.5 Error 409 fail to move call home before treatment starting???
Post by: AlbaFarmer on September 22, 2008, 06:34:36 PM

I have seen the error, but I do not know what it means.  If any of the other folks on the user forum can advise the meaning of the event or describe how this is used in a strategy, we both will appreciate it.

Title: Re: URS 7.5 Error 409 fail to move call home before treatment starting???
Post by: cavagnaro on September 22, 2008, 08:13:51 PM

Can you post the log to see the flow where this happened?

Title: Re: URS 7.5 Error 409 fail to move call home before treatment starting???
Post by: Dionysis on September 23, 2008, 01:42:11 PM

There is a specific reference to this error on page 604 of the 7.5 Routing Reference guide.  Or so says the Genesys support site.  I don't have a copy of that document handy so I can't check it right now.  If you have it have a read, I will check it tomorrow when I get to the office.

:)

Title: Re: URS 7.5 Error 409 fail to move call home before treatment starting???
Post by: Fra on September 23, 2008, 01:48:44 PM

It's just a log message list, not the explanation of what that means; logs are always needed  >:D