Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: cavagnaro on September 24, 2008, 08:23:32 PM

Title: Genesys Agent Supervisor
Post by: cavagnaro on September 24, 2008, 08:23:32 PM

Hi guys,
I'm configuring this, however I'm kinda missing maybe the idea of what I will get at the end as I have never seen the product running. Can anyone please share some screenshots of how the software looks after all the configuration and what exactly you can do with it? What is the advantage of this?

Thanks

Title: Re: Genesys Agent Supervisor
Post by: cavagnaro on September 25, 2008, 03:15:29 AM

Hi guys,
I finally found some images of what to expect

[img]http://www.genesyslab.com/products/supervisor_desktop_screenshot.asp[/img]

Does anybody knows how to make that on the status bar appears the agent group and agents as shown? I have been able to show an statistic, still have not tried to see if it works but at leasts it shows what i put on the label :)

Thanks

Title: Re: Genesys Agent Supervisor
Post by: Timur Karimov on September 25, 2008, 07:55:28 AM

hi there

can u obtain more accurate information about that u can't and want see in ur supervisor desktop ?

in our client and test instalations we can do anything supervisor jobs from supervisor desktop, except "hardware dependence" task such as creating extension or something.