Genesys CTI User Forum
Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: cjrennie on September 30, 2008, 04:52:01 PM
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Have problems with softphones (X-Lite and NCH) disconnecting from the Genesys SIP Server. The call is completed and will stay connected for about 30 sec before disconnecting both parties. I have a speech path between them.
Searched Google any have tried the solutions, but still having problems.
Since it is two are different types could it be a setting in the Ext or the SIP in CME?
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Hi,
There could be several reasons for such behaviour - wrong SIP extension configuration, wrong configuration of media gateway etc. Could you post SIP Server log here?
R.
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Not certain whether this parameter is related to your issue or not, but in my case, when dialing a Routing Point having voice treatments played by Stream Manager via a Routing Strategy... the call would terminate at exactly 30 seconds. At first I thought it was a SIP Server option, but after looking at all of those settings, I discovered that my X-Lite (or Eyebeam) was configured with a timeout of 30 seconds for Call Inactivity (i.e. the default setting on X-Lite and/or EyeBeam)... Specifically, right-click on the X-Lite (or EyeBeam) SIP softphone, choose "options", click on "advanced"... choose "network" and you will see a checkmark option that says "Call Inactivity": "In times of network disruption, automatically hang up calls after:" and you will see RTCP is set to 30 seconds... Remove this checkbox. This worked in my case/scenario... I am using SIP Server 7.6.X
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Always trace the call in the TServer and URS logs and see what is happening.
Chances are, it is something reasonably simple :)
If you are feeling excited (or confused in equal parts) throw the logs up here and we can see if we can see the probelm.