Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Vic on January 01, 1970, 12:00:00 AM

Title: Sample IR strategies for G6.1
Post by: Vic on January 01, 1970, 12:00:00 AM

Hello,

I was wondering if there is anyone out there who is already using G6.1 Enterprise Routing Solution.

I am learning it right now, and really would like if someone could provide me with some sample strategies. I am a little bit unclear as to how to use Business Rules and Interaction Data. I would really appreciate any help with it. At this point, any strategy for G6.1 would do. I have GCRP in G5 among other things, and still, reading G6 manual, I am a little bit perplexed. Can someone please help?

Thanks,
Vic

Title: Sample IR strategies for G6.1
Post by: ibo on January 01, 1970, 12:00:00 AM

Hi,

I just had a IRD6.1 experiense.
You can use subroutines in 6.1
the subroutine control is almost the same as the distribute control, only with the subroutines you can exchange parameters directly. You don't have to use userdata.
Don't forget to also upgrade the URserver to 6.1

Groetjes,

Ibo

Title: Sample IR strategies for G6.1
Post by: Richard on January 01, 1970, 12:00:00 AM

Vic,

We have a lot of experience with 6.1 and we can probably answer most of your questions. Please write to me directly and I can send you some examples and explain it more clearer.

Title: Sample IR strategies for G6.1
Post by: Josee on January 01, 1970, 12:00:00 AM

I Victor,

Did you test if an old strategy (5.1) works with G6.1 as it is written in the doc ?

Title: Sample IR strategies for G6.1
Post by: Vic on January 01, 1970, 12:00:00 AM

No, not yet... I guess I will today or tomorrow...
Any volunteers?

Title: Sample IR strategies for G6.1
Post by: Naoki on January 01, 1970, 12:00:00 AM

Vic:

we were able to upgrade our 5.1 strategies to 6.1. The end esult was pretty iffy, so we recreate the strategies from scratch. ):

I hope you had a better experience!
N.