Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: makkerc on October 06, 2008, 09:06:10 AM

Title: 21-23500 Errors in SCI
Post by: makkerc on October 06, 2008, 09:06:10 AM

Hi we're getting 21-23500 errors in SCI every 5 mins.

General

ID 21-23500 

Text Configuration Server Error : Error [CFGAppSecurityViolation], object [CfgApplication], property [name] Description Server with this name is already running
Level Standard
Application confserv
Application Type Configuration Server

Can anyone tell me why this is happening?

Thanks!

Title: Re: 21-23500 Errors in SCI
Post by: Dionysis on October 06, 2008, 10:47:02 AM

Sounds like you may have 2 config servers running in your environment.

Title: Re: 21-23500 Errors in SCI
Post by: makkerc on October 06, 2008, 01:17:10 PM

hi, thanks for your reply - We have only 1 config server active on our domain...

Title: Re: 21-23500 Errors in SCI
Post by: Fra on October 06, 2008, 01:43:37 PM

It doesn't mean that you have 2 confservs running: it's the application that has risen the error that is a confserv (21 is the id of a confserv type app in Genesys). You may have another application server already running. Take a look of confserv logs, you should find the name of that application.

Title: Re: 21-23500 Errors in SCI
Post by: makkerc on October 06, 2008, 02:22:58 PM

Thanks looks like the WFM Stat Server was the issue;

Filter :
key: login_dbid                  type:  [Integer], value : 3030
key: tenant_dbid                type:  [Integer], value : 101
Query  : CfgBaseTenant[@DBID = 101]/persons/*[ (agentLogins/CfgAgentLoginInfo/@linkDBID = '3030')]

13:57:38.913 Trc 24215 There are [1] objects of type [CfgPerson] sent to the client [85] (application [ICS_WSIL], type [ThirdPartyApp])
13:57:38.913 Trc 04542 Message MSGCFG_ENDOBJECTSLIST sent to 85 (ThirdPartyApp 'ICS_WSIL')
13:57:40.308 Trc 04520 New client 136 connected
13:57:40.308 Trc 24300 Extended info : New client [136] connected, protocol [cfglib]
13:57:40.308 Trc 04541 Message MSGCFG_CLIENTREGISTER received from 136 ( '')

MSGCFG_CLIENTREGISTER
attr: SATRCFG_PROTOCOLEX          value: "CfgProtocol 5.1.3.62"
attr: SATRCFG_PROTOCOL            value: "CfgProtocol 5.1.3.54"
attr: SATRCFG_USERPASS            value: "******"
attr: SATRCFG_USERNAME            value: ""
attr: SATRCFG_APPPASS            value: ""
attr: SATRCFG_APPNAME            value: "WFM_StatServer_PR_70"
attr: IATRCFG_APPTYPE            value: 2 [StatServer]
attr: IATRCFG_REQUESTID          value: 69944


MSGCFG_ERROR
attr: IATRCFG_ERRORCODE          value: 5835015
attr: SATRCFG_DESCRIPTION        value: "Server with this name is already running"
attr: IATRCFG_REQUESTID          value: 69944


Thanks