Genesys CTI User Forum
Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Glenn on October 06, 2008, 11:25:39 AM
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Hi all,
I'm looking into T-Server log files (Avaya CM) to check for performance etc. I found the following, but I don't know what it means. Can somebody help me:
The environment has two T-Servers in hot standby. While digging in the log files, i find messages are sent over 5 different links:
Backup link[1] : incoming messages on the backup link
Backup ts7.2.012.01[1] : outgoing messages on the backup link
Primary link[1] : incoming messages on the primary link
Primary ts7.2.012.01[1] : outgoing messages on the primary link
These are obvious, but now my question:
Primary link-duplicate[1] : I have no idea what this link is. I was thinking that this link is for the hot-standby, but I'm not sure. Can anybody help me?
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Check first how many links you have per TServer, you should have two, do you?
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[quote author=Fra link=topic=3394.msg14242#msg14242 date=1223292509]
Check first how many links you have per TServer, you should have two, do you?
[/quote]
I'm not sure if this is what you mean, but in my T-Server configuration I only have a [link-1-name], not a [link-2-name]
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Sorry, I misread what you wrote: as you said, you probably have 2 TServer, one link each. And you don't have 5 links, you just have 1 link primary and 1 link backup. Backup link[1] and Backup ts7.2.012.01[1] are the same link, simply when that link receive a message from the switch it logs "Backup link[1]", when instead sends to the switch on that same link, it does "Backup ts7.2.012.01[1]".
The duplicate stuff..I can't remember, but anyway nothing to be worried about.
Fra
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[quote author=Fra link=topic=3394.msg14253#msg14253 date=1223304844]
Sorry, I misread what you wrote: as you said, you probably have 2 TServer, one link each. And you don't have 5 links, you just have 1 link primary and 1 link backup. Backup link[1] and Backup ts7.2.012.01[1] are the same link, simply when that link receive a message from the switch it logs "Backup link[1]", when instead sends to the switch on that same link, it does "Backup ts7.2.012.01[1]".
The duplicate stuff..I can't remember, but anyway nothing to be worried about.
Fra
[/quote]
Well, the reason why I wanted to know is because a lot of traffic is generated through this link. I was just looking for some information what this link is and what it does. Thanks for your help...
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Glenn,
I'd also like to have a stab at this, if I may...?
I think the confusion is in having an HA TServer (that is; 2 x TS, one primary and one backup) - and you may also have a primary and backup of your PBX/Switch Link (2 x Links).
It is possible that your Primary TServer is set against [i]Link1[/i] and your Backup TServer is set against another name - what you really should check is the IP Address of both links. If the IP Address and Port of [i]link1[/i] and [i]link2[/i] are both the same, then it doesn't matter what the "name" of the Link is - they are the same connection.
What I think you have is;
TServer1 (Primary) - connected to [i]link1[/i] (IP Address1)
TServer2 (Backup) - connect to [i]link2[/i] (IP Address1)
- If you want to "do things properly" you might want to check if you do have 2 live IP Addresses/Ports for your PBX/Switch. If you do, then you might want to set your TServers as follows;
TServer1 (Primary) - connected to [i]link1[/i] (IP Address1)
TServer2 (Backup) - connect to [i]link2[/i] (IP Address2)
Otherwise, if the PBX/Switch only has one link (that is - one live IP Address/Port), it is perfectly OK to set up your HA as follows;
TServer1 (Primary) - connected to [i]link1[/i] (IP Address1)
TServer2 (Backup) - connect to [i]link1[/i] (IP Address1)
I do hope I have understood your issues and this helps, in some way..?
Tony