Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: scott on January 01, 1970, 12:00:00 AM

Title: How to load strategies for holidays
Post by: scott on January 01, 1970, 12:00:00 AM

Hi, all

Is there a way to load strategies dynamically? I would like to use Unix cron process to check the date and if it is a holiday, load the holiday strategy??

scott

Title: How to load strategies for holidays
Post by: Vic on January 01, 1970, 12:00:00 AM

What version of Genesys are we talking about here? G6 or G5?

My first suggestion would be to have one strategy which would call other strategies depending on the day, output of DB, etc...

In case ofG6, you could define subroutines or jump to strategy depending on whether or not it is a holiday.
In G5, there are few way you can do it use Strategy Loader (I would advise against it), or use JumpToStrategy function. This way, you only have one strategy running, and all the other strategies just stored in config server.

Of course, you could always do Virtual Routing Points for Holiday and normal days, but it uses up licenses and makes the whole environment way too complicated.

What do you think?