Genesys CTI User Forum
Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: MarcRobinson on October 07, 2008, 04:13:02 PM
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This is a strange problem, and I can only hope someone else has run into it.
I'm getting license errors in the Ail.log on our .NET server, but the weird thing is that they're only happening for attempts to log in on one floor of our call center. Phones on the other floor are okay -- they can get into CTI. Also, I don't see any license errors in the FlexLM server that actually serves up the licenses.
Here's what a typical error looks like:
06 10 16:30:43:391 [ Thread-28767] WARN Ail.AbstractDn While activating: ProdRaytownT-Server72_A (On)
06 10 16:30:43:453 [ lThread:3000] INFO dRaytownT-Server72_A Received EventError (11859) [dn 672343]
06 10 16:30:43:453 [dRaytownT-Server72_A] INFO dRaytownT-Server72_A Processing EventError (11859) [dn 672343]
06 10 16:30:43:453 [dRaytownT-Server72_A] INFO dRaytownT-Server72_A Done with EventError (11859) [dn 672343]
06 10 16:30:43:453 [ Thread-28767] WARN dRaytownT-Server72_A While registering 672343
TelephonyErrorException License: No More Licenses
at com.genesyslab.ail.core.m.c$a.if(Unknown Source)
at com.genesyslab.ail.core.m.c.a(Unknown Source)
at com.genesyslab.ail.core.j.bP(Unknown Source)
at com.genesyslab.ail.core.j.activate(Unknown Source)
at com.genesyslab.ail.core.AilFactoryImpl.getAbstractDn(Unknown Source)
at com.genesyslab.ail.core.AilFactoryImpl.getDn(Unknown Source)
at com.genesyslab.ail.ws.impl.Utils.getDnFromAil(Utils.java:402)
at com.genesyslab.ail.ws.impl.Utils.nomalizeDnId(Utils.java:464)
at com.genesyslab.ail.ws.agent.impl.AgentEventImpl.checkEventTopic(AgentEventImpl.java:119)
at com.genesyslab.soa.event.impl.ServiceEntry.addSubscriber(ServiceEntry.java:126)
at com.genesyslab.soa.event.impl.SOADomainEntry.subscribeTopics(SOADomainEntry.java:94)
at com.genesyslab.soa.event.impl.ServicePublisher.subscribeTopics(ServicePublisher.java:86)
at com.genesyslab.soa.event.impl.Subscriber.subscribeTopics(Subscriber.java:706)
at com.genesyslab.soa.event.impl.EventServiceImpl.createDomainSubscriber(EventServiceImpl.java:67)
at com.genesyslab.ail.ws.event.impl.EventServiceImpl.createSubscriber_aroundBody0(EventServiceImpl.java:41)
at com.genesyslab.ail.ws.event.impl.EventServiceImpl.createSubscriber(EventServiceImpl.java)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:324)
at com.genesyslab.soa.impl.interceptor.InterceptorRequestResponseContainer.interceptRequest(InterceptorRequestResponseContainer.java:45)
at com.genesyslab.ail.ws.event.impl.EventServiceImpl.createSubscriber_aroundBody1$advice(EventServiceImpl.java:139)
at com.genesyslab.ail.ws.event.impl.EventServiceImpl.createSubscriber(EventServiceImpl.java)
at com.genesyslab.ail.propprotocol.invocation.proxies.EventServiceProxy$CreateSubscriberInner.invoke(EventServiceProxy.java:81)
at com.genesyslab.ail.propprotocol.invocation.proxies.EventServiceProxy.invoke(EventServiceProxy.java:59)
at com.genesyslab.ail.propprotocol.invocation.InvokeProcessor.invoke(InvokeProcessor.java:37)
at com.genesyslab.ail.propprotocol.control.RPCCommandProcessor.process(RPCCommandProcessor.java:69)
at com.genesyslab.ail.propprotocol.control.RPCCommandProcessor.run(RPCCommandProcessor.java:45)
at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(Unknown Source)
at java.lang.Thread.run(Thread.java:534)
Don't you hate Java?
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it says no more licenses, how many DNs do you have? maybe you have more monitored DNs than licenses...
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I found out what it was -- we had run out of licenses for extensions.
I had deleted some this morning, thinking that it would solve the problem.
It did (although my users didn't bother to tell me that the problem was solved).
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lol and what made you think they will??? their task is to make our lifes miserable!