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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Kishk on October 12, 2008, 02:51:25 PM

Title: loggedIn function in the Virtual Agent Group script
Post by: Kishk on October 12, 2008, 02:51:25 PM

Hi Guys,

I try to use LoggedIn("SwitchName") in the Virtual Agent Group script, but it should work with another function like skillexists, I want to create a group for all agents loggedin the switch. Anyone try somthing like this?

Title: Re: loggedIn function in the Virtual Agent Group script
Post by: Dionysis on October 12, 2008, 07:32:22 PM

The syntax for the Loggedin script is LoggedIn("Queue@Switch").

So just specifying the switch name on it's own is not going to work.

Depending on the number of queues you have you could manually add all the queues into your script individually.  Like this:

LoggedIn("queue1@switch") | LoggedIn("queue2@switch")

:)

Title: Re: loggedIn function in the Virtual Agent Group script
Post by: sova on November 19, 2008, 07:45:54 AM

Hi,
I have a problem with LoggedIn.
My script: 
LoggedIn("751957@SIB_A4400")
Switch object SIB_A4400 exists in the configuration,
queue object 751957 exists in the configuration, But VAG empty.

Please help me out in solving this

Title: Re: loggedIn function in the Virtual Agent Group script
Post by: catanirex on November 19, 2008, 08:41:20 AM

Hi,

Specifying just the switch name is OK! Be sure that it is the correct name of the Switch object.

script=LoggedIn("Milan")

For me it works fine, configserver 7.6 and StatServer 7.6.000.12


LoggedIn does not work on Multimedia switches - only telephony switches.

Title: Re: loggedIn function in the Virtual Agent Group script
Post by: jbobinsk on November 19, 2008, 10:42:11 AM

sova - in configuration you'll always see this group empty because configuration server don't react on agent login action. In CCPulse is the same untill you don't prepare report for members.

Regards
jbobinsk

Title: Re: loggedIn function in the Virtual Agent Group script
Post by: sova on November 20, 2008, 06:49:01 AM

Thanks.