Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: eu4iacz on October 14, 2008, 01:18:26 PM

Title: Fallback calls
Post by: eu4iacz on October 14, 2008, 01:18:26 PM

???

Hello guys,

does anyone have any idea how to investigate why call on GVP felt into fallback? What shall I look for in the logfile? I am still dealing with problems regarding to fallbackcalls. I would like to know more about how to find out what is wrong.

Thanks for replies and suggestions.
Martin

Title: Re: Fallback calls
Post by: cavagnaro on October 14, 2008, 04:41:03 PM

check popgateway log to start, but put it on full mode (x07) first

Title: Re: Fallback calls
Post by: eu4iacz on October 15, 2008, 06:50:54 AM

Thanks for reply Cavagnaro, what shall I look for in the logfile? Sometimes there are error messages but these are there also when there are no FBC happening. I am new to this, so I am still learning how to go through. I hope that the loglevel is set to full, anyway where can be this level changed to full?

Thanks in advance.
Martin

[quote author=cavagnaro link=topic=3436.msg14448#msg14448 date=1224002463]
check popgateway log to start, but put it on full mode (x07) first
[/quote]

Title: Re: Fallback calls
Post by: eu4iacz on October 22, 2008, 12:58:31 PM

Is there also any possibility to trace the FBC in TServer log?

[quote author=cavagnaro link=topic=3436.msg14448#msg14448 date=1224002463]
check popgateway log to start, but put it on full mode (x07) first
[/quote]

Title: Re: Fallback calls
Post by: cavagnaro on October 22, 2008, 01:04:11 PM

On popgateway follow what happened to the call, how it got delivered if it was.

Title: Re: Fallback calls
Post by: eu4iacz on October 24, 2008, 02:33:58 PM

Thanks for help! I´ve got it  ;D

[quote author=cavagnaro link=topic=3436.msg14606#msg14606 date=1224680651]
On popgateway follow what happened to the call, how it got delivered if it was.
[/quote]